Agree2Act Ltd is registered in England and Wales under company number 12359467 and has its registered office is at 19-21 Swan Street, West Malling, Kent, ME19 6JU. We are on the Information Commissioner’s Office (ICO) Register under registration number ZA708801 and act as the data controller when processing your data.
We offer credit management solutions, and our clients provide us with the necessary information to render our services. We only process personal data to meet our legal, statutory and contractual obligations. Agree2Act Ltd never collects any unnecessary personal data and does not process your information in any way, other than as specified in this notice.
This document applies to personal data, which relates to information concerning any living person that is not already in the public domain and provides you with the required information regarding your rights and our obligations. It also explains how, why, and when we process your data.
If you would like to exercise your rights to access your personal data, you can contact our Compliance Department at in**@ag*******.com.
For data subjects in the European Union member states, we adhere to the Regulation (EU 2016/679 of the European Parliament and of the Council of 27 April 2016, known as General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the UK GDPR as per the Data Protection Act 2018.
We may hold data about the following people:
We may process the following information which is defined as ‘personal data’:
We may also process the following more sensitive data which is referred to as ‘special category of data’:
The personal information we process is provided to us via one or more of the following sources:
If you choose to disclose any kind of ‘special category of data’ to us, we only retain it on record when and for as long as it is necessary for the services we provide. In this case, we always request your explicit consent. You have the right to withdraw your consent (details provided under “Your Rights” section); when you do, we delete your ‘special category of data’ from our records.
We handle ‘special category’ data to ensure our approach is fair and appropriate to your circumstances. We use this data to understand your needs, any impact upon your ability to pay and to tailor the way we communicate with you.
When we are notified of any ‘special category of data’ without having the opportunity to obtain your explicit consent, for example, you detail your medical situation in an email or letter; we consider the act of doing so to constitute consent to process such information in accordance with this Privacy Notice and tell you in writing.
If we believe that you are at imminent danger by the information you provide us, we process and share this information with the emergency services and our client, on the lawful basis of Vital Interest, to protect your life.
Agree2Act Ltd uses your data to handle your account, manage risks, business improvements, crime prevention, and to meet our statutory requirements.
We take your privacy very seriously and our safeguarding framework ensures data subjects’ rights and freedom are protected. This framework helps us maintain a fair, transparent and appropriate balance of our operation activities without overriding your interest.
We rely on the following legal basis for processing and only retain your data for as long as is necessary, for the purposes specified in this notice and to comply with the necessary legal requirements:
Recovering outstanding amounts:
We process your personal data in the performance of a contract and as part of our legal obligation under all laws and regulations which apply to our business activities.
Administration of your account(s):
We have a legal obligation to process your data to appropriately manage and accurately maintain your account information to meet our contractual and legal obligation under all laws and regulations which apply to our business activities.
Retention of data for use in defending legal claims:
We have a legitimate interest in processing your data after expiration of its original purpose, to allow us to investigate, respond and defend any proceedings being issued.
Quality and Training:
We have a legitimate interest in processing your data to training our member of staff and continuously reviewing the quality and output of our services and our partners.
Promoting our services:
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
Recruitment and Employment
We e collect and store your personal data as part of our legal obligation and for the performance of our contractual obligations.
Agree2Act Ltd retains your information for as long as your account is active. Once the account is closed, we store all data for 6 years from the closure date. The criteria used to determine this period includes our regulatory requirements, legal limitation of liability and industry standards.
Right to be informed
You have the right to informed about the use of and how we collect your data.
We explain this in this Privacy Notice.
Right of access
You have the right to access your personal data held by us.
You can submit your request by contacting us.
Right to rectification
You have the right to have inaccurate or incomplete data rectified.
You can submit your request by contacting us.
Right to erasure
You have the right to request the erasure of your data, if you believe that we no longer have a lawful reason to process it or you have withdrawn your consent, where applicable.
You can submit your request by contacting us.
Right to restrict processing
You have the right to request us to block or suppress the processing of your personal information for different reasons.
This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.
Right to data portability
You have the right to request the transfer of your data to you or another data controller in a structured, commonly used, electronic form to facilitate the transmission.
This is limited to the personal data you have provided to us.
Right to object
You have the right to object to the processing of your data if you consider that the processing overrides your rights and freedom.
This policy details the reasons and information we process in line with our operational activities. If you still believe in having a justifiable reason to exercise your right, please contact us.
Rights in relation to automated decision making and profiling
You have rights in relation to any automated decision-making and/or profiling that has legal or similarly significant effects on you.
Agree2Act Ltd doesn’t carry out any automated decision making or profiling.
If you wish to exercise any of these rights, you can email co********@ag*******.com. We may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Due to the nature of our business, Agree2Act ltd only shares any relevant personal information with our clients, the original creditors, to fulfil our contractual obligations. We may assign the management of your account to one of our international agents. We rely on their expertise in their countries to administer your account efficiently; we notify you when this occurs. We also employ suppliers to provide us with the below services and business functions. All third parties acting on our behalf only process your data following our instructions, comply with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites run or work more efficiently and provide information to the site owners. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the site will not run correctly or might not be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the site.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analysed and have not been classified into a category as yet.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Agree2Act Ltd has integrated the component Google Analytics (with anonymisation function) on this website.
The information collected through the use of analytics may include, for example, your IP address, the website from which you visited us, the type of device you used. You can opt-out from the use of Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add On – https://tools.google.com/dlpage/gaoptout. Further information on Google’s applicable privacy regulations visit https://policies.google.com/privacy?hl=en&gl=uk and https://support.google.com/analytics/answer/6004245?hl=en-GB
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the site.
For more information on how to control cookies, check your browser or device’s settings.
For further information, visit allaboutcookies.org.
We will update this privacy notice from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If so, we will update the above date and version.
We would like to encourage you to read this data protection declaration regularly in order to inform yourself about our collection, processing and disclosure of your personal data.
If you have a query about how we use your data or would like to make a complaint, you can contact us using the below details:
Postal address: Data Protection, 19-21 Swan Street, West Malling, Kent, ME19 6JU
If you are unsatisfied with how we have handled your complaint, you have the right to complain with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk